Setting the Contact Persons for Visitors

 

To set the contact persons for the Visitors module, you will need a simple Astrow Web license with 1 MSS and Visitor Registration (optional Visitor Registration Print).

 

Step 1: Connect the ST-25 or mobile terminal (see New/Edit ST-25 or New/Edit Mobile Terminal).

Step 2: Choose the configuration VISITOR - for ST-25 or VISITORS MOBILE - for mobile and web (see Personalize Terminal Configuration for Visitors for setting details).

Step 3: Define the companies in Configuration - Groups - Employees - New group as follows.

 

a. Name the group with the company name and set it as System. In case you need the whole group to be visible as contact, check the option View at visitor check in.

 

 

b. The contact person must be linked in the group. The group must be set as primary team for the contact person:

 

 

c. In tab Visitor configuration, fill in the company details and contact person:

 

 

Location: Write the location.

Phone no.: Company phone number.

Email: Company email.

Terminal welcome message: Here you can write a welcome message to be displayed after registering.

SMS welcome message: Here you can set the SMS welcome message.

Map URL: Here you can add the URL map link. The visitor will receive these details on email and/or SMS.

Map: Here you can upload a photo with the building map.

Logo: Company logo.

 

d. If there is a big building (company) with sections (or even more companies), you can decide what terminals will correspond to a specific group. Go to System - System config. and activate the option Visitors restricted contact groups. This will enable the possibility to select the terminals for a group. Otherwise, the group will be distributed on all terminals.

 

 

 

 

The fields here will overwrite the identical fields in the configuration of the terminal (see Personalize Terminal Configuration for Visitors).