Q. I have checked the parameters and it's all set properly, but still no results are sent. What do I do in this case?
A. If all set properly, there are 2 main reasons why sending results might not work:
1. Astrow Calculation is not working. This might happen because there are bookings not yet processed. To check this, go to Tools - Services status or just click from the top bar. The tool-tips will guide you about the problems:
Checking services status if results are not sent in Astrow Web
First, restart Astrow Service. If, after a restart, the calculations still don't work, please archive and send to support for investigation the following logs:
a. Astrow Service logs from Program Files - Amano TIS - Astrowservice - Log;
b. Astrow logs from inetpub - logs.
2. Please check if the physical connection with the terminal (network cable), if functional.
from the top bar. The tool-tips will guide you about the problems: