Troubleshooting when Sending Results
Q. I have checked the parameters and it's all set properly, but still no results are sent. What do I do in this case?
A. If all set properly, there are 2 main reasons why sending results might not work:
1. Astrow Calculation is not working. This might happen because there are bookings not yet processed. To check this, go to Tools - Services status or just click 
from the top bar. The tool-tips will guide you about the problems:
from the top bar. The tool-tips will guide you about the problems:
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Checking services status if results are not sent in Astrow Web
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First, restart Astrow Service. If, after restart, the calculations still don't work, please archive and send to support for investigation the following logs:
a. Astrow Service logs from Program Files - Amano TIS - Astrowservice - Log;
b. Astrow logs from inetpub - logs.
2. Please check if the physical connection with the terminal (network cable) if functional.