How to Use the Visitors Module in an Office Building

An office building can use the visitors module for the companies with a letting agreement. For this is you will need a simple Astrow Web license with 1 MSS and Visitor Registration (optional Visitor Registration Print).

Step 1: Connect the ST-25 terminal (see New/Edit ST-25).

Step 2: Choose the configuration VISITOR (see Visitor Configuration for setting details).

Step 3: Define the companies in Configuration - Groups - Employees - New group as follows.

a. Name the group with the company name and set it as System.

Select the system group to work with Visitors in Astrow Web

b. In tab Visitor configuration, fill in the company details and contact person:

Setting a group to work with Visitors in Astrow Web

Location: Write the location.

Phone no.: Company phone number.

Email: Company email.

Terminal welcome message: Here you can write a welcome message to be displayed after registering.

SMS welcome message: Here you can set the SMS welcome message.

Map URL: Here you can add the URL map link. The visitor will receive these details on email and/or SMS.

Map: Here you can upload a photo with the building map.

Logo: Company logo.

The fields here will overwrite the identical fields in the configuration of the terminal (see Personalize Terminal Configuration for Visitors).

Front desk

Front desk: If checked, this allows the option Contact reception on the terminal.

Notify user: If checked, this notifies the user in Astrow Desktop. The user will receive a notification when a Contact reception visitor registers (for more information, see Contact Reception and Astrow Desktop).

Phone no.: Here you can set the mobile of the contact for SMS notification. You will need the SMS service activated (please contact your supplier!).

Email: Here you can set the email of the contact for notification.

Terminal welcome message: Here you can set the message to be displayed on the terminal after registration.

When contacting the reception, a list with all companies registered will appear for selection:

ST-25 Terminal company selection at Contact reception

c. You can decide what terminals will correspond to a specific group/company. Go to System - System config. and activate the option Visitors restricted contact groups. This will enable the possibility to select the terminals for a group. Otherwise the group will be distributed on all terminals.

Option to see restricted contact groups on a terminal in System - System config. in Astrow Web

You can them select the terminals to correspond to the group/company defined:

Selecting the terminals for a group to work with Visitors in Astrow Web