The license can crash in one of the following situations:
1. The hardware of the machine where the license is deployed had changed – in this case, the binding changed.
2. The machine where the license has been installed crashed and cannot be used anymore.
In both cases, a new license has to be issued for the new hardware configuration.
a. In case it is possible to generate a RAC file, follow the procedure described here: When moving to a new server.
b. In case it is NOT possible to generate a RAC update file, announce the supplier immediately by email and include the following:
A clear description of the situation;
CmDust-Result file. To generate it, go to Start - All Programs - CodeMeter - Tools - CmDust. Please wait a few seconds while the file is generating and copy it to your location.
Log files. Go to Start - All Programs - CodeMeter - Logs, copy all log files there and include them in an archive.
Event log (copy-paste in a txt file from CodeMeter Control Center - tab Events) – this contains CodeMeter events.
